This session explores how technology and AI are helping essential industries manage persistent labour shortages by reducing repetitive tasks and supporting frontline staff. It highlights practical examples of AI improving efficiency, safety, and productivity while creating space for workers to move into higher skill roles. The discussion examines what organizations must do to implement these tools responsibly, including clear communication, upskilling, and people-first design. The session will outline strategies that leaders can use to build more resilient operations and stronger talent pipelines through effective AI adoption.